The bottom line is that EXTRA drives return on investment (ROI). If it didn't do that, we might not be in business, or able to maintain our 98% user retention rate. With that in mind, ROI generally comes down to saving time and money, and while every company does things differently, here are universal ways in which EXTRA can fit into your business and make your dispatch and delivery operations easier.
Software as a Service
EXTRA is a Software as a Service (SaaS) solution, maybe you've heard it called web-based or cloud. Whatever you term it, it's this specific platform that makes EXTRA so powerful.
A hallmark of the SaaS platform is flexibility. Flexibility allows EXTRA to be the solution you need, to fit into the nooks and crannies of how you do business. Looking to the future, it's that flexibility that allows EXTRA to grow and evolve with your business.
EXTRA is all about driving ROI, and that starts with affordability. It's the SaaS foundation of EXTRA that makes it so easy to be affordable. Because we're simply building your own EXTRA website for you, it's fast and inexpensive. Feature updates come about twice per month, and are free. Additionally, all of our clients are on user-friendly pay as you go, month-to-month agreements.
Route sequence optimization, either allowing for fewer drivers out or helping you pack more stops in current routes, is just the tip of the iceberg in cutting your delivery spend. Route profitability reporting will show you exactly how to further streamline your dispatch and delivery operations. From reducing fuel and maintenance costs, insurance rates, people-hours, and everything in between, you will see real savings right away.
EXTRA was developed with ease-of-use in mind for drivers, dispatchers, and customers alike. If you can surf the web, you can use EXTRA. Maybe the best way to put it is what we tell new users during training: EXTRA is a streamlined, electronic version of what you're already doing on paper.
Because EXTRA is SaaS, it is not just flexible, but it is lightweight. There are no additional installs required, no hardware to maintain, and you don't need to host a server to use it: log on and dispatch. Simple and non-invasive integration will capture your orders in real-time, and push that information (real-time ETAs, POD documents) where you need it to go (eCommerce sites, customer portals).
With our real-time GPS tracking system, you’ll know exactly where your drivers and your deliveries are at all times, and more importantly: where they've been and where they're going. Signature capture functionality ensures proof of delivery. If you need a snapshot of any part of your dispatch and delivery flow, at any given time, and you do, EXTRA delivers.
Every company promises great customer service. However, because each EXTRA user gets their own custom website, our support team can log on and see exactly what you're seeing, and then step you through any questions you have. That, and Dun & Bradstreet awarded us a score of 98 in customer service.